Returns & Refunds Policy

At Nikki’s Printworks, every item is handmade and often personalised just for you. Because of this, returns are a little different from standard shops.

Personalised & Custom Items

• I cannot accept returns or offer refunds on personalised or custom-made products unless they arrive faulty or damaged.

• Please double-check all spellings, dates, and details before ordering, as I create your items exactly as requested.

Non-Personalised Items

• For any non-custom items, you may return them within 14 days of delivery in their original condition for a refund.

• Return postage costs are the responsibility of the customer, unless the item is faulty.

Faulty or Damaged Items

• If your order arrives faulty or damaged, please contact me within 14 days with photos of the issue.

• I will arrange a replacement or refund as quickly as possible.

How to Request a Return/Refund

Please email me at hello@nikkisprintworks.com with:

• Your order number

• Details of the issue

• Photos (if relevant)

I will respond within 2 working days to help resolve the problem.